To ensure all of our clients receive the same level of excellent service, we require a credit card to be held on file to book any appointment. We ask that if you must cancel or change your appointment, you do so more than 24 hours before your reserved time. If you cancel your appointment less than 24 hours before your scheduled time, you will be charged 50% of the services booked. If you do not call or show up to your scheduled appointment, you will be charged 100% of the services booked. Please be aware that if you are more than 20 minutes late, we may not be able to provide the services for which you have been booked and may be asked to reschedule for a later day.